Common questions and support documentation

• How do I run a report?
• Troubleshooting The Area Selector
• How do I select and compare all counties in a state?
• What's a Story and how can I edit it?
• How do I publish My Story
• How can I share My Story
• How can I print My Story
• How do I share a card
• How do I delete My Story
• How can I save cards to My Stories

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• How do I know the source of the data?
• Can I download the data?
• Can I upload my own data?
• Comparing indicators to state benchmarks
• What is the current Indicator List?
• How can I request a specific indicator?
• Area Deprivation Index and Vulnerable Populations — How do I find them?
• How often is your data updated?
• Is BroadStreet available in other countries? Not yet!

• How to save, share, and download a map?
• Where can I find school district boundaries and school locations?
• How do I hide or show areas on my map
• Can I click on the map to learn more about a specific area?
• What is a Census tract
• How do I add boundaries to maps in the map room
• Can I embed a map?
• What is a ZCTA? It is similar to a ZIP code
• Create a Map for My Saved Area with Indicators
• How do I add data to a Map?

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• How to Redeem a Sponsor Code
• How to contact us
• Can I delete my account at any time?
• How do I Log In or Reset Password?
• Can I change the email associated with my account?
• Change password in Account Settings
• Why is the site so slow, not responding, or blank?
• How to Become a Sponsor
• How to Redeem a Promo Code
• How do I update my profile?

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• The “human” button at the beginning of a chat will get you to a person
• How do I get the chat box to disappear?